Gift Card Sales
All gift card sales are final and gift cards cannot be returned.
Customized/Configured Items
All sales of items such as floor mats that have had logos, custom embroidery and or trim added are final and items cannot be returned.
How to return a product purchased from Audiance Auto Parts.com:
Product Return to an Audiance Auto Parts store
To return a product to an Audiance Auto Parts store, simply take the product, in its original packaging and/or box, and your receipt to the store of your choice. You must drain all fluids, if any, from the product before returning it.* Also, if possible, take the credit card used to purchase the part and the store will immediately credit it for the price of the part. All returns to an Audiance Auto Parts store are subject to the in-store return policy.
You will be reimbursed for shipping costs only if Audiance Auto Parts.com made a shipping error or if the product was defective when shipped from Audiance Auto Parts.com’s Fulfillment Center.
Product Return to Audiance Auto Parts.com’s Fulfillment Center
To return a product to Audiance Auto Parts.com, first drain all fluids, if any, from the product.* Then fill out the Return Form (Section B of your shipping invoice) and include it with the product in its original packaging and/or box.
If you are shipping from the United States and if either (i) Audiance Auto Parts.com made a shipping error or (ii) the product was defective when shipped from Audiance Auto Parts.com’s Fulfillment Center, contact Audiance Auto Parts Customer Support at 800.288.6966 to request a return shipping label. Upon receipt of the shipping label, re-package the item(s) and attach the shipping label to the packaging for shipment back to the Audiance Auto Parts Fulfillment Center.
If you are shipping from overseas or a U.S. Territory and if (i) Audiance Auto Parts.com made a shipping error or (ii) the product was defective when shipped from Audiance Auto Parts.com’s Fulfillment Center, ship items back to Audiance Auto Parts’s Fulfillment Center using the most economical means available. Include with your package, a copy of the receipt for your shipping charges. Upon receiving your returned item(s), Audiance Auto Parts will process your return and reimburse you for your return shipping charges by issuing a check for the shipping dollar amount as it appears on the carrier pre-printed label and receipt.
Otherwise, Audiance Auto Parts recommends using a carrier that provides package tracking to ensure your product gets back to Audiance Auto Parts.com safely and quickly. Your credit card will be credited for the full price of the product.
In all cases listed above, you are responsible for verifying and complying with proper shipment requirements of the carrier.
NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. SEE THE Audiance Auto Parts STORE’S IN-STORE RETURN POLICY FOR OTHER RESTRICTIONS.
How to return the core for a product purchased from Audiance Auto Parts.com:
Core return to an Audiance Auto Parts store
To return your product core to an Audiance Auto Parts store, simply take the core and your receipt to any Audiance Auto Parts store. You must drain all fluids, if any, out of the part before returning it.* If you have the box in which the new product was shipped, please use it to return the core. If you take the credit card used to purchase the new product, the store will immediately credit your credit card for the value of the returned core.
All returns to an Audiance Auto Parts store are subject to the in-store return policy.
Core return to to Audiance Auto Parts.com’s Fulfillment Center
To return your product core to Audiance Auto Parts.com’s Fulfillment Center for credit, first drain all fluids, if any, from the product.* Then fill out the Return Form (Section B of your shipping invoice) and include it with the product in the box in which your order was sent. Place the return shipping label on the outside of the box and ship it. You are responsible for verifying and complying with proper shipment requirements of the carrier.
Audiance Auto Parts recommends using a carrier that provides package tracking to ensure your product gets back to Audiance Auto Parts.com safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core to Audiance Auto Parts.com’s Fulfillment Center.
The credit card used for the purchase of the product giving rise to the core return will be credited with the core’s value after inspection.
Your shipment or other return of any core or other product to Audiance Auto Parts is considered a transfer of ownership, and Audiance Auto Parts will be unable to return the core or other product to you.
*Please recycle or properly dispose of all fluids drained from returned part. The parts must be free of all flammable and hazardous fluids before shipment. Many Audiance Auto Parts stores have a free recycling program. If you do not live near an Audiance Auto Parts store or the Audiance Auto Parts in your area does not have a recycling program, contact your local recycling agency for instructions on proper disposal.
IN-STORE RETURN POLICY
To return a product to an Audiance Auto Parts store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
Audiance Auto Parts reserves the right to require a valid government-issued photo ID for all returns that will be recorded at the time of the return. Information from you ID will be retained in a company-wide database of customer return activity that Audiance Auto Parts accepts the following IDs for returns: U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, U.S. Laser Visa.
If you are returning an item(s) and you no longer have the receipt(s), contact Audiance Auto Parts Customer Support at 800.288.6966 to request the transaction information for your order. The customer service representative will also explain the process for returning your item(s) to the nearest Audiance Auto Parts store.